Issue Reporting can be used to log a full range of issue, for example:
- Concern Reports (For issues that haven't occurred but could potentially cause an incident)
- Near Miss (For issues that have occurred but didn't cause an incident.)
- Incident (For issues that caused an incident where no personal injury was sustained)
- Accident (For issues that caused personal injury)
The issue categorys can be managed to match your current processes within the settings under Issue Categories.
To report a new issue from the portal, select the issue reporting page from under the Heath & Safety section of the navigation menu. Next click the “Add New Issue” button in the top left of the Issue Reporting page.
Then select the category of issue you wish to report.
Next select the sub-category if these if needed.
Then answer the questions and workflow components about the issue.
Continue to answer the questions and click next to bring up the remaining questions. Once finished click complete.
Once a report has been created, you cannot change the report type, so do be careful to choose the correct category when creating.
After a report has been created, it will have an initial status of Reported.